Charter Mark
The Rent Service achieved the Charter Mark standard in July 2005. The Charter Mark assessor made the following comments about the organisation and it's application for the standard: "The Rent Service is a customer-focused organisation that has an ethos of continuous improvement... This is a very strong application and I have no hesitation in recommending that The Rent Service be recognised as having achieved the Charter Mark standard". Trevor James |  |
Our standards of customer service will be reviewed each year by the Charter Mark assessor to ensure we maintain the momentum of providing a continuously improved service to our customers. Our achievements each year will contribute to the assessment and subsequent renewal of the Charter Mark standard, which is re-assessed on a three year basis.
We will continue to seek the assistance of Charter Mark co-ordinators throughout the Agency to monitor and collect evidence of continuous improvement to feed back into the review reports each year.