Contacting The Rent Service

If you have a question, please check our Frequently Asked Questions page before contacting us.

If your enquiry refers to a specific case, please contact your local Rent Service office. To find your local office, please use our office lookup facility. Offices are open to the public between 8.30am and 5.00pm, Monday to Friday.

As a Government agency, we aim to be as open as possible about the information we hold. We therefore give as much information out as we can to people who request it. If you request information from The Rent Service, we will do our best to provide you with what you ask for and provide it quickly. To view more information on asking us for information that we hold about you personally or general information about our organisation, please click here: Asking for Information from The Rent Service.

'If things go wrong' - Complaints Procedure Poster

Contacting the Rent Service

In the first instance, or if your enquiry refers to a specific case, please contact your local Rent Service office. To find your local office contact details, please use our office lookup facility.

The Rent Service Head Office

	Postal address: 5 Welbeck St London W1G 9YQ
	E-mail: customer.services@therentservice.gov.uk
	New General Enquiry Number: 08450 26 46 96
	Fax: 020 7023 6222 (Customer Services)

Related organisations that you may wish to contact

• National contact details for Rent Assessment Panels
• Department for Work and Pensions (DWP), Correspondence Unit, Room 540, The Adelphi, 1 – 11 John Adam Street, London WC2N 6HT , Telephone: 020 7712 2171
• Department for Communities and Local Government (CLG), Eland House, Bressenden Place, London, SW1E 5DU, Telephone: 020 7944 4400 (The helpdesk is open between 8.30am and 5.30pm Monday to Friday).