TRS Publication Scheme
If you cannot find the information you are looking for in the Publication Scheme please contact the Customer Service Manager via email
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Statistics
| Document title | Detail | Date Published | File Type | |||
| Performance Postcards | The postcards provide a summary of how TRS are performing nationally against the various targets and will be produced monthly by the Operational Research Unit from this point on. |
2007 |  |
Finance and Accounting Data
| Document title | Detail | Date Published | File Type | |||
The purpose of the Internal Fraud Response Strategy and Plan is to set out the responsibilities of staff with regard to the prevention of fraud and the procedures to be followed where a fraud is detected or suspected. These two documents form a part the of Agency's internal controls as stated in the Standing Financial Instructions. |
12 May 2008 |  |
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| Sustainable Development Policy |
This Policy Statement sets out our sustainable development commitments and is consistent with our corporate policies. | |
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| Purchasing in TRS | The Rent Service believes in following a totally ethical approach to purchasing the range of goods and services that we need to enable us to meet the requirements of our Customers and stakeholders. | |||||
Human Resources
| Document title | Detail | Date Published | File Type | |||
| Equality Scheme | The Rent Service Disability and Gender Equality Schemes and Race Equality Scheme Progress Report | December 2007 | various | |||
| Flexible Working (Flexi time policy) | It is Rent Service policy to operate a Flexitime Scheme wherever practicable and Flexitime is now a well-established part of the working lives of most TRS staff. This policy sets out the structure of the Flexi time scheme. |
Various | |
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| Information Asset Register | This document identifies the different types of information processed, stored and communicated by the Rent Service, in relation to the scope of BS 7799 Compliance. |
26th August 2005 | |
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| Recruitment and Selection Policy | The recruitment and selection policy of The Rent Service applies to the recruitment of all members of staff, and has two main aims: first, to establish the principle of fair and open competition across The Rent Service; secondly, to ensure consistency and transparency in all aspects of the recruitment and selection process. |
August 2002 | |
Operational Manuals and Guidance
| Document title | Detail | Date Published | File Type | |||
| The Rent Officers (Housing Benefit Functions) Order |
Statutory Instrument dealing with rent officer determinations, and redeterminations; and the rules under the Local Housing Allowance scheme. |
October 2006 | |
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| Good Practice Guide | This document gives background information relating to the operational work of The Rent Service, and is aimed principally at local authority Housing Benefit Departments. |
March 2005 | |
Surveys
| Document title | Detail | Date Published | File Type | |||
| National Customer Satisfaction Survey 2007-08 | For more information on these surveys please follow the link below: |
June 2008 | |
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| Local Authority Satisfaction Survey 2006-07 |
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July 2007 | |